Peoplecare aims to provide members with an exceptional service experience and a choice of convenient ways to deal with them including:
Telephone: Membership applications and most membership enquiries over the telephone are always answered by a real person... and quickly!
Electronic: Technology is used wherever possible to make transaction processing easier. HICAPS / IBA electronic claiming means that members can swipe their membership card at participating providers to claim instantly for selected General Treatment Services. An extensive range of online services and email facilities are also available.
Peoplecare's arrangements with THELMA and ECLIPSE means medical and hospital claims are automatically processed from participating providers electronically, which means that members won’t even see a claim in most instances.
Email / Fax / Mail: Members may also choose to email, fax or mail their claims and other enquiries.
Peoplecare also offers members comprehensive travel insurance through our partnership with QBE Travel Insurance at a significantly discounted rate.
Members can perform the following functions online:
