Peoplecare really care about their members and deliver exceptional services and value for money through:
Peoplecare believes you deserve personalised service from a real person, which is why their friendly and reliable staff are available to promptly answer your enquiries.
Peoplecare’s service standards are high and their performance is measured against these benchmarks on a regular basis to ensure the provision of the best possible service to members.
Peoplecare’s products are designed to suit a range of life stages with the aim to make it easy for members to choose the right cover for their personal
circumstances. Their range of Hospital, Extras and Combination products are targeted to the needs of young singles, couples without children, couples planning a family, families, mid-aged singles, couples and seniors.
They've also developed tailored Broader Health Cover programs to assist members manage complex & chronic medical conditions. Peoplecare, regularly benchmark their products to ensure their competitiveness in the market, with the aim of delivering products with the highest benefits at competitive premiums.
Independent assessments are testimony to the achievement of this objective. For more information about Peoplecare’s product performance, Choice Magazine, AFR Smart Investor and Canster Cannex have all published comprehensive reports.
Peoplecare conducts an annual Member Satisfaction Survey to ensure they keep abreast of members’ views and align products and services to suit their needs. Peoplecare's members have high rates of satisfaction with the fund and their business objective is to have an average satisfaction score of at least 95%.
With the results of the annual Member Satisfaction Survey, Peoplecare develop strategies for dealing with the issues that have been raised to ensure continual improvement of products and services. The results are also fed back with action plans to members, so they know how important their thoughts are.
Member Satisfaction Survey 2009 - Overall Satisfaction Rating
1,368 of members participated in 2009 Member Satisfaction Survey and 96% of these members indicated they were satisfied with Peoplecare.
Industry Satisfaction Ratings
One of the world’s leading survey-based marketing research firms, IPSOS conduct a Health Care and Insurance survey bi-annually and recently surveyed 5,555 members of different health funds across the country and highlighted Peoplecare as achieving the highest customer service rating ever recorded in the
survey’s history.
The report states ‘Peoplecare’s performance is truly exceptional… Peoplecare has set a record that will be hard to match, but shows what can be achieved’.
