need help?

Peoplecare Health Insurance

Service Promise: We'll make it easy!

Peoplecare's staff will help you navigate the health insurance maze. Every call is important and they take the time to help because they know how confusing health insurance can be.
 
When you call Peoplecare:

• a real person answers the phone: no automatic voice response machines, no long wait times, no fancy systems to give you a call back. You speak to a real person every single time.
• your call will be answered within 3 rings. In fact, in 95% of the time, Peoplecare answer their phones in less than 15 seconds.
• your call will be monitored to help train staff to give members the best possible personal treatment and keep their customer service standards in top condition.

When you email or write to Peoplecare:

• Your email will be answered within 4 hours.
• All other written enquiries will be answered within 24 hours. In cases where the issues are more complex or some research is required, they will respond within 48hrs.
• All complaints will be responded to within 24 hours. Again, if it’s a very complex matter which needs more investigation, they’ll follow up every 7 days and keep you posted until the issue is resolved. 

It’s all about our members

Peoplecare is proud of its fantastic service levels. They'll listen to when you call or email with ideas and suggestions, and when you respond to their annual member satisfaction surveys. In 2010, the Member Satisfaction Survey showed that a staggering 97.4% of our members were satisfied with the fund and Peoplecare are delighted about that!

Peoplecare is 100% committed to giving members the best possible service, and they'll always aim to make things even better.

In fact, the 2009 IPSOS Private Health Insurance survey reported that Peoplecare achieved the highest ever Customer Service rating of any health fund in the survey’s history. And they aim to keep it that way!

They’re always reviewing service quality, business processes, and staff training and development through call monitoring and performance measurement.

Making a claim is easy!

Just choose the easiest way for you.

Swipe your Membership Card

The easiest way to claim is by simply swiping your magnetic membership card when you visit one of almost 30,000 health care providers in the Peoplecare national network. They'll pay your benefit straight into your provider’s account and you just pay them the difference. And there’s no need to send in a separate claim! 

Claim Online

You can claim online and your benefit is electronically deposited straight into your account. You just hang onto your receipts in case they're required later.

Send in your claim

Claims received by email, post or fax are processed within 48 hours of receipt. Again, the benefits can be paid straight into your account so there’s no waiting for cheques to be cleared.

Back to the Peoplecare main page