Publication: The Australian
Section: Australian IT
Date: 27 October 2010
Karen Dearne
Article excerpt:
MEDIBANK Private paid $US109 million for the phone and web-based call centre leader McKesson Asia-Pacific earlier this year, according to financial statements released by the US health giant McKesson Corp today. The government-owned health insurance firm acquired McKesson’s local business for an undisclosed sum in April, and vowed to retain all employees. McKesson provided 24-hour telephone nursing triage services, HealthDirect Australia, on behalf of federal and state governments through the jointly owned National Health Call Centre Network, among a range of public and private sector contracts for remote advice services. It had also managed Medibank's Better Health customer phone service for around five years.
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